Privacy Policy

Effective Date: 14 February 2025

1. Introduction

SBP Fascias & Cladding ("we," "our," "us") is committed to protecting your privacy. This Privacy & Cookies Policy explains how we collect, use, and protect your personal data when you visit [www.sbpfascias.co.uk] and use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

By using our website, you agree to the terms of this policy.

2. Information We Collect & Who Stores It

A. Directly Provided Information

We collect personal data that you provide when:
✔ Filling out a contact form (name, email, phone number, address).

• Stored by: Framer (if submissions are stored) or Email Provider (if forwarded to us).

• Retention Period: 12 months, unless a service agreement is made.

✔ Messaging us via WhatsApp or Email.

• Stored by: WhatsApp Business (Meta) and our Email Provider (e.g., Gmail, Outlook).

✔ Making a Payment.

• Stored by: Stripe, our payment processor.

• We do not store or process your financial details.

B. Automatically Collected Information (Cookies & Tracking)

✔ Website Analytics (Google Analytics 4) – Tracks website visits, device types, and session behaviour.

• Stored by: Google Analytics on Google’s cloud servers.

• Retention Period: As per Google’s data retention policy.

✔ Session Data (Framer) – Tracks how visitors interact with the website.

• Stored by: Framer.

✔ Visitor ID & IP Address (Framer) – May be logged for security and performance.

• Stored by: Framer.

We use cookies and tracking technologies to improve our website experience.

3. Legal Basis for Processing Personal Data

We process your data under the following legal bases:

• Legitimate Interests – To respond to inquiries, provide quotes, and improve website performance.

• Consent – When you voluntarily submit a contact form or accept cookies.

• Contractual Obligation – To process payments and fulfill service agreements.

• Legal Compliance – For tax, regulatory, and record-keeping requirements.

4. How We Use Your Information

We use your data to:
✔ Respond to inquiries and provide quotes.
✔ Improve website functionality and user experience.
✔ Process payments securely through Stripe.
✔ Comply with legal obligations.

We do not sell or share personal data for marketing purposes.

5. Payment Processing

We use Stripe to securely process payments.

• Who stores payment details? Stripe, not us.

• Where can I find Stripe’s policies? See Stripe’s Privacy Policy.

6. Data Retention

We only keep personal data for as long as necessary:

After these periods, data is securely deleted or anonymized.

7. Your Rights Under UK GDPR

You have the right to:
✔ Request access to your personal data.
✔ Request correction or deletion of inaccurate data.
✔ Object to processing or request data portability.
✔ Withdraw consent for marketing at any time.

To exercise these rights, email us at info@sbpfascias.co.uk.

If you believe your data is mismanaged, you can lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Cookie Policy

Our website uses cookies to improve user experience and analyze traffic.

What Are Cookies?

Cookies are small files stored on your device when you visit a website.

Types of Cookies We Use

Managing Cookies

You can accept or reject cookies through our Cookie Banner.

How to disable cookies manually:

• In Chrome: Settings > Privacy & Security > Cookies & Site Data

• In Safari: Preferences > Privacy > Manage Website Data

• In Firefox: Settings > Privacy & Security > Cookies & Site Data

💡 Blocking cookies may affect some website functions.

9. Data Security

We take reasonable security measures to protect personal data, including:
✔ Encryption & Secure Storage of transmitted data.
✔ Limited Access – Only authorised personnel can access data.
✔ Compliance with GDPR Standards – Our third-party providers comply with GDPR.

10. Third-Party Data Processors

We use the following third-party services to process and store data:

For more details, see:

• Google’s Privacy Policy

• Framer’s Privacy Policy

• WhatsApp Privacy Policy

• Stripe’s Privacy Policy

11. Privacy Policy Updates

We may update this policy. Changes will be posted on our website.

12. Contact Us

📧 Email: info@sbpfascias.co.uk
🌍 Website: sbpfascias.co.uk